All returns within Australia are free of charge.
You may return or exchange any item purchased for any reason subject to these terms.
Returns or exchanges are accepted on all items within 60 days from receiving your order. If the items being returned are outside of this period, send us an email with the reason for return as they may still be accepted.
Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you are able to return items within our returns time frame.
When returning item(s) please:
Once the item(s) have been received they will undergo a quality review and once cleared, you will receive your refund on the cost at purchase price directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 1-2 business days for returns to be processed. You will receive an email notification once your refund has been processed.
You've got two options:
1. Place a new order and return the entire original order. We'll then refund your initial order once it's received. This is the faster of the two options, so if you're in a hurry we suggest this method.
or
2. Contact us on the live chat or email us at customercare@atypicalbrand.com.au and provide your order number, the item/s you'd like to return for exchange and the item/s you'd like to exchange them for. We'll confirm if they're available, and if so, we'll put them aside for you. Then return the item/s and once they've been received we'll send out the new item/s and email you the tracking details.
